LITTLE ROCK - Consumers may have an issue with their new car and take it to the dealership for repairs, but on occasion the problem persists. Any recurring problem, including defects that impair the use, value or safety of the vehicle could deem the vehicle a lemon. Consumers have the right to request a refund or replacement of the vehicle through the Lemon Law dispute resolution process.
Arkansas's Lemon Law provides some security to the often unpredictable vehicle retail world. The vehicle's Quality Assurance Period extends for two years from the date of original delivery or the first 24,000 miles of operation, whichever is longer.
“Arkansas's Lemon Law guarantees protection for a potentially unreliable vehicle,” Arkansas Attorney General Leslie Rutledge said. “The process to file a claim requires several important steps and can be done by the consumer. My office has also updated 'A Consumer's Guide to the Arkansas Lemon Law' which is available on our website.”
The Attorney General offered the following tips to consumers who notice issues after purchasing a new vehicle:
Read the Lemon Law Handbook that the car dealer provides at the time of purchase. If you need a second copy, you can obtain one at ArkansasAG.gov.
Report problems to the dealer or manufacturer immediately and take your vehicle to the dealer for evaluation.
Keep repair receipts and a complete record of contacts with the dealer and manufacturer and visits to repair shops.
Use the form letters in the Lemon Law Handbook to send a “demand letter” to the manufacturer, along with a copy to the Independent Dispute Settlement Program.
Arkansas's Lemon Law does not cover mopeds, motorcycles, the living quarters of motor homes or most vehicles weighing more than 13,000 pounds. The law also does not cover vehicles that have been substantially altered after its initial sale from the dealer.
For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General's office at (800) 482-8982 or firstname.lastname@example.org or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.