Entergy Arkansas Inc. recently announced the promotions of two people in Pine Bluff. Charles McGhee was promoted to supervisor of construction and Tongia Gaston was promoted to customer service representative II.
McGhee joined Entergy Arkansas in 2011 as a customer service/account manager in the Helena-West Helena office, where he spent two years working with city officials, non-profit organizations and commercial and industrial customers, according to a news release.
“In 2014, McGhee was promoted to customer service representative II/account manager in the Pine Bluff office where he assumed similar responsibilities, but on a larger scale,” according to a news release.
Previously, McGhee spent a year with a small finance company at Batesville, Miss. He began his utility career with Entergy Mississippi Inc. in 2007 as an engineering associate in Southaven, Miss., where he designed electrical service jobs for residential and small commercial customers.
McGhee has served as president of the United Way of Southeast Arkansas and on multiple boards, including Pine Bluff Downtown Development, the Pine Bluff Regional Chamber of Commerce and the Economic Development Alliance for Jefferson County.
He has a bachelor’s degree in industrial technology and computer-aided drafting from Mississippi Valley State University, an MBA from the University of Phoenix and a financial management certification from Cornell University.
Gaston replaced McGhee as customer service representative II, according to release.
“An 18-year Entergy Arkansas veteran, Gaston’s responsibilities include developing and maintaining positive relationships between Entergy and local community and government leaders and managing service inquiries and service resolutions and concerns with residential, commercial and large industrial accounts,” according to the release.
Gaston is a 2014 graduate of the University of Arkansas’ LeadAR Program and a 2014 graduate of the Community Development Institute provided through the University of Central Arkansas in Conway. She has served on boards at Camden, El Dorado, Magnolia, Monticello and Stuttgart and plans to do the same in the Pine Bluff area. She is a member of Rotary International.
Gaston has a Bachelor of Science degree in organizational management from John Brown University, an Associate of Science degree in office administration from the University of Louisiana Monroe and an Associate of Applied Science degree in technology from Southern Arkansas University Tech.