LITTLE ROCK – Tech Support Scams continue to be on the rise as con artists will call, email or send pop-up windows claiming to be a technician from well-known companies like Apple or Microsoft.


“In these cases, there is no real problem but tech support makes contact claiming to have the fix your device needs,” according to a news release from Arkansas Attorney General Leslie Rutledge.


Fake techs will claim to see a problem that the consumer can’t see, such as a virus or malware, and request remote access to the device. The scammer may then tell the person the only way to fix it is to download unnecessary and likely harmful software and to wire money.


“As part of Cyber Security Awareness Month, it’s important for Arkansans to watch out for unexpected pop-ups, phone calls or spam emails, offering quick fixes to a computer or tablet,” Rutledge said. “These criminals will be very convincing, but if you have not noticed a problem then there likely is not one and you do not need tech support.”


Rutledge and the Federal Trade Commission offer the following tips on how to spot a tech support scam:


• Scammers may ask for remote access to the person’s computer – which lets them change the computer settings so it is vulnerable to attack.


• Scammers could install malware, giving them access to the consumer’s computer and sensitive data, like user names and passwords.


• They will try to sell software that’s worthless, or that consumers could get elsewhere for free.


• They will try to enroll the consumer in a worthless computer maintenance or warranty program.


• Scammers may ask for credit card information so they can bill for phony services or services the consumer could get elsewhere for free.


• Direct the consumer to websites and ask them to enter a credit card number and other personal information.


If Arkansans are concerned about their computer or other device, call a security software company directly.


For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at 800-482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.