In addition to National Consumer Protection Week, March 1-7, Arkansas Attorney General Leslie Rutledge announced the top 10 most common consumer complaints the Attorney General’s Office received in 2019.


“I want to do the fighting for you, but my office has to know what’s going on,” said Rutledge in a news release March 4.


“We take every consumer complaint seriously and will work diligently to protect Arkansans.”


National Consumer Protection Week is a partnership with attorneys general from across the country, along with many national organizations including the Better Business Bureau, Federal Trade Commission and AARP, to encourage consumers to understand their rights and make educated consumer decisions.


The 10 most common complaint categories from 2019 were:


• Automobiles sales, service financing and repair;


• Consumer goods and services,


• Home construction, maintenance and repair;


• Satellite, cable and internet service providers;


• Health Care,


• Landlord/Tenant,


• Credit repairs and other financial services;


• Wireless and Landline Telephone Services;


• Utilities,


• Travel and Timeshares.


Automobile-related complaints were the top issue the Attorney General’s Office received from consumers in 2018 and 2019. Last year, automobile complaints brought in 1,185 complaints. These types of complaints often involve consumers reporting financing errors and high-pressure tactics to buy add-on services at the time of purchase, such as gap insurance, extended warranties and sales misrepresentations.


The Attorney General’s Office resolved 5,679 formal complaints in 2019, up by more than 200 since last year. To file a complaint online, visit ArkansasAG.gov.


For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s Office at consumer@arkansasag.gov or facebook.com/AGLeslieRutledge or 800-482-8982.