Entergy will never ask for any form of payment before installing a meter, according to a July 1 news release warning customers to be aware of scammers.


Don’t be a victim of scammers. An Entergy Arkansas customer received a phone call June 26 from a number her caller ID said was Entergy. It wasn’t. The caller said the customer needed to go to Walgreens and put $398.62 on a GoBank card, then tell them the code on the card before Entergy could install her new meter, according to a news release.


This is a scam. Before installing your new meter, Entergy will share either a mailed or emailed letter with detailed questions and answers about what to expect during the meter upgrade. Another notification will be sent a few weeks prior to the scheduled installation. Before beginning installation, the installer will knock on the customer’s door so they can be prepared and informed about the process. Installers will have a badged I.D., uniform and automobile cling displaying the Entergy logo.


As a reminder, here’s another common scam to be on the lookout for: Scammers call the customer directly, pretending to be an Entergy employee. Scammers threaten to disconnect the customer’s electrical services if instant payment on a past due bill isn’t received. They then direct the customer to transfer funds electronically, sometimes through money wiring systems or pre-paid cards such as MoneyPak or GoBank. In recent instances, callers have even started demanding immediate payment over the phone, according to the news release.


The callers often use sophisticated spoofing technology to replicate the local utility’s name and number on the customer’s caller ID, making it particularly difficult for the customer to spot this scam.


What should a customer do? Remember, Entergy never demands immediate payment from customers over the phone. Don’t give personal information to strangers. If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative. If a person believes they have been scammed, they should notify the proper authorities, such as the local police or the state attorney general’s office.


Details: entergy.com/scams .